Request account or data deletion

Send your request

Use the protected Privacy contact form. Select the privacy topic and state that you want to delete your account, or identify the particular data you want deleted without closing your account. Include the email address used for your app account so we can locate it and verify your request. Do not send a password, access token, or store receipt.

Deletion in the app

You can also request account deletion from the app account settings. Re-authentication may be required to protect your account.

What is deleted and what may remain

Account deletion removes the Firebase account and associated backend account and stored analysis records; limited pseudonymous deletion-completion records may remain to prevent repeated processing or restore of a deleted account. It does not cancel store subscriptions or automatically erase local game history or data already sent to service providers. You can also request deletion of particular data without deleting the account, subject to necessary identity verification and applicable retention obligations.

Optional Analytics and Crashlytics have separate collection and retention controls. Turning them off does not erase previously sent data. Crashlytics starts removing crash traces and associated identifiers after 90 days; Analytics uses its property retention controls. Store transaction records, records needed for legal or security obligations, and infrastructure backups may follow different retention schedules. See the Privacy Policy for details. We will explain any applicable retention exception when handling your request.

Referral rewards and deletion

If you participate in the optional referral program, deleting the account removes the active account association and its spendable bonus balance. Limited pseudonymous email hashes and first-payment/attribution records remain to prevent repeated rewards after deletion and re-registration. These residual records have no automatic expiry; removal requires a necessary-purpose and operational review. See referral retention and your rights. You can request review through the protected privacy form; a referral reward is not a reason to waive your deletion or refund rights.

What happens next

Our support team reviews the request and may ask for information needed to verify that you are entitled to request deletion. We will then handle the request under our Privacy Policy.

Subscriptions and local data

You can delete local game and coaching data in the app or through your device settings. Account deletion does not cancel a store subscription. Manage cancellation and refunds through the store account used for purchase.